![]() Examples of these keys are : īy toggling these switches to “0” – or “do not exclude” these autodiscover sources, Outlook connectivity to on-premise or 3rd party Exchange providers will be restored. XX.0 will vary, depending on the version of Office you have installed. Methods to Fix Outlook Credentials Prompt Issue One of the simplest things you can do to solve this issue is by updating Office 365 and software to the latest. Change the Incoming Mail (IMAP/POP3) Server from mail.um. to Change the Username to. After your mailbox has been migrated, you may receive a pop-up notification in your Outlook client. ![]() This behavior is regulated by the registry, specifically keys under the Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\XX.0\Outlook\AutoDiscover location. State Office 365 account holders cannot access email or any Office 365 services until enrolled in MFA. The announcement states that the protocol previously used by Outlook 2007, 2010, and 2013 to connect with Office 365 (RPC over HTTP aka Outlook Anywhere) will no longer be supported by Office 365 after October 31, 2017. The issue we see here, is that Outlook is pre-configured by Microsoft 365’s profile configuration to prefer only M365 sources for autodiscover – ignoring DNS settings and local XML files. The changes will affect all Outlook users who are not using a 2016 version to connect to an Office 365 mailbox. This, despite Microsoft’s (very useful) Remote Connectivity Analyzer reporting no configuration issues with Autodiscover, and being able to connect successfully using MS Activesync. Modify your profile to ensure that you are using the correct Microsoft Exchange information service. If this is not your case, please post back with more details, so that it will be easy for us to help you. The Microsoft Exchange information service in your profile is missing required information. Select 'Outlook Data File (.pst)', then click 'Next'. Select your Location and toggle the license to ON from OFF (against the user name). In the Product Licenses option, click Edit on the rightmost side. Select the user for assigning the license. ![]() Verify you are connected to the network and are using the proper server and mailbox name. Let us see how to assign the license to Office 365 users. After migrating an e-mail account to Microsoft 365, or setting up a new account in Outlook 2010/2013/2016/2019/ Office 365, often times we find users unable to connect or – or Outlook’s web services don’t work as expected.įor example, when adding a new account, autodiscover will time out, saying it can’t contact the server giving the following message : Outlook cannot log on.
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